FAQ
Short answers on orders, delivery, payment and returns. If you need more detail, write to us.
Can I order without registering?
Yes. You can place an order from a guest cart without an account. Registration is needed if you want to keep order history and use your wishlist on all devices.
How do I place an order?
Add products to the cart, enter your contacts and collection method, then confirm the order. A manager will contact you if stock, delivery or payment needs to be clarified.
Where do you deliver?
Across Kazakhstan. Availability, price and timing depend on the locality, weight and the carrier’s rate.
How much is delivery?
Pickup is free. Shipping cost is calculated separately and given before the order is handed to the carrier.
How do I pay?
Available payment methods are enabled in the admin panel and shown on the checkout page. Corporate clients may be issued an invoice.
Where can I pick up my order?
Pickup in Shymkent. The exact address is shown at checkout and in the contacts section. Please wait for confirmation that the order is ready before you visit.