Privacy and personal data processing policy

Personal data operator: ИП ОСПАН, IIN 931227300873. This policy applies to the ermart.kz website, your account, orders and inquiries.

Edition of 1 September 2026 · ermart.kz

Personal data operator: ИП ОСПАН, IIN 931227300873. This policy applies to the website https://ermart.kz/, your account, orders and inquiries.

1. What data is processed

  • first name, last name (if provided), phone, email;
  • delivery address and details;
  • account data and order history;
  • contents of enquiries and reviews;
  • technical data: IP address, cookies, browser and device details — if such tools are used;
  • company and representative details — for corporate orders.

2. Purposes

  • registration and authentication;
  • placing, paying for, picking, delivering, returning and supporting the order;
  • compliance with accounting, tax and consumer-protection law;
  • site security and prevention of abuse;
  • analytics and site improvement — where there is a lawful basis and the required consent settings;
  • advertising and newsletters — only with separate consent, where it is required.

3. Legal bases

The data subject’s consent, conclusion and performance of a contract, fulfillment of duties under the laws of the Republic of Kazakhstan, and protection of the Operator’s lawful rights.

4. Recipients

Access is limited to authorised staff and necessary contractors: hosting and technical support, carriers, payment and accounting services, and communications providers. They receive only the data they need. Data is disclosed to public authorities where required by law.

5. Storage and protection

Data is kept no longer than needed for the stated purposes and mandatory retention periods. The Operator applies organizational and technical safeguards. Databases containing personal data are hosted in line with the laws of the Republic of Kazakhstan.

6. User rights

  • obtain information about processing;
  • request correction, blocking or destruction of data where there are legal grounds;
  • withdraw consent if this does not conflict with the law and does not prevent performance of an outstanding obligation;
  • contact the Operator or the competent authority.

7. Cookies

The site may use necessary cookies for the session, cart and security. Optional analytics and advertising cookies are used in line with applicable requirements and your choice. More in the cookie policy.

8. Enquiries

Phone/WhatsApp: +7 (708) 935-54-94. See also the consent to personal data processing.